March 8, 2015
Tags: customer service, Foyle's War, Seattle Public Utilities
I lost a day and half of my life to Customer Service last week. Its reverberations are no longer keeping me awake at night but I still shudder during the day when I pass the oven. It began when I called Seattle Public Utilities to make a payment arrangement. I’ve been doing this for years. Read the Rest…
February 27, 2013
Tags: customer service, Seattle Public Utilities
Public Utility bills began coming to Seth Burnside at my address last November. At first I thought the bills had been mis-delivered as they sometimes are. But it was my address, and my house that I have owned for 15 years. I sent the bills back with “No such resident” written on the envelopes. A Read the Rest…
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